Veel gestelde vragen

The spice club is your daily go-to platform for easy, healthy and delicious food, and have fun making it! We are committed to helping people live healthy lifestyles by making home cooking easy, healthy and fun. We offer a range of 14 different, high-quality, all-natural spice blends, toppings and broths.

We offer easy-to-follow, healthy and delicious recipes that cater to a variety of dietary preferences, with an emphasis on simplicity, affordability and taste.

We are based in Amsterdam, but our spices are sourced worldwide.

Our mission is to help people live healthy lifestyles by making home cooking both easy and fun. We want to address the common problem of lack of inspiration for weeknight dinners by offering products and easy-to-follow recipes that cater to different tastes and dietary preferences.

Yes, our recipes are suitable for a wide variety of health and fitness diets, including vegetarian, vegan and keto diets. They favor natural ingredients and limit salt and sugar while being high in protein, low in carbs, and keto and vegan.

Yes, our award-winning products contain no added salts, sugars or additives, making it easy to add flavor to your food without adding extra calories or unhealthy ingredients.

Reducing salt intake can improve your overall health, as too much salt can damage the kidneys. By using The Spice Club products you can enhance the flavor of your favorite dishes while also enjoying the health benefits of using high quality spices and flavours.

Our products are sourced worldwide and carefully selected. We cooperate with various domestic and international manufacturing facilities to make our products. All products are packaged and rigorously tested for quality by our local partner in the Netherlands.

We use high quality, all-natural ingredients in our products, with no added salts, sugars or additives.

We recommend storing our products in a cool, dry place away from direct sunlight to preserve their freshness and flavour.

THE SPICE CLUB has designed its products to suit a wide range of taste preferences, including those of children. We encourage parents and educators to use their own judgment when using our products for their children. Individual taste preferences and tolerances may vary and it's important to consider your child's specific needs and sensitivities. Always introduce new flavors gradually and in moderation to ensure a positive and enjoyable experience for your little ones. THE SPICE CLUB cannot be held responsible for negative reactions or dissatisfaction resulting from the use of our products. Consume responsibly and consciously.

Contact our customer service at info@thespiceclub.nl

Make sure you get inspired by our recipes before you make any hasty decisions - this will help you create the best tasting meals! If you're still not impressed, email us at info@thespiceclub.nl within 30 days of your online purchase to request your money back (including shipping costs, if applicable). We can only offer refunds for the first time you try a new flavor, and our refunds are limited to one delivery per person for online orders. This 30 day money back guarantee does not apply to our limited or exclusive flavors due to the limited nature of the products.

Q: Under what conditions does the Money Back Guarantee apply?
A: Our warranty applies to all products within 30 days of purchase. If you are not satisfied with your purchase, you can claim under our warranty.

Q: What are the steps I need to take before a refund is issued?
A: In order to provide our customers with the best service and solve possible problems, we go through the following steps:

1. Collecting Feedback : Please contact us at [contact method] and describe what made you dissatisfied.
2. Problem Analysis : We carefully review your feedback to see if a solution is possible.
3. Solution Suggestions : We do our best to provide a suitable solution, such as a replacement product or a correction if possible.
4. Refund Agreement : If a solution is not possible or cannot be completed satisfactorily, we will issue a refund.
5. Returns procedure : You will receive instructions for returning the product.
6. Processing Returns : After receiving the returned product, we will process the refund within [number of days] days.

Q: Do I have to pay for return shipping?
A: We will bear the costs for return shipping if the return falls within the Money Back Guarantee.

Q: How quickly will I get my money back after a return?
A: After receiving and inspecting the returned product, you will receive your money back within 10 business days.

Q: What if the product arrived damaged?
A: In case of damage upon arrival, please contact us within 48 hours for prompt handling.

Q: Can I exchange a product instead of a refund?
A: Yes, if you would prefer a different product, we can arrange an exchange provided it is within the returns period.

By following these steps, we ensure that our Money Back Guarantee is fair and transparent, and that we provide our customers with a positive experience.

We accept various payment methods, including ideal, credit cards and bank transfers.

At The Spice Club we stand behind the quality of our products. However, we understand that problems can arise. Although we generally do not have a refund policy, in the case of damaged products, we will consider a refund on a case-by-case basis. If you receive a damaged item, please contact our Customer Service within 14 days of receiving your order with a description of the problem and photographic evidence, and we will work with you to find a satisfactory solution.

The Spice Club offers free shipping on all orders over €40. The Starter Set is always shipped free of charge.

For orders under €40, a flat rate of €4.95 applies for shipping in the Netherlands. We ship our products via Post.nl, which normally delivers packages within 1 working day.

For orders in the Netherlands and Belgium placed on working days before 23:45, your order will be shipped immediately and will usually arrive the next day. For orders from other EU countries, the delivery time varies from 2 to 8 working days, depending on the country.

The Spice Club currently only ships to Europe. If you want to order more than 20 products outside Europe, please send an email to support@thespiceclub.nl.

The Spice Club uses post.nl for shipping within the Netherlands. For orders shipped to other countries, we use different carriers depending on order size and destination. We always choose the best option to get your products to you as quickly and safely as possible.

We will send you a track & trace number as soon as your order leaves our warehouse. From there you can follow the progress of your shipment step by step.